The Support Specialist will provide excellent client care to our clients by assisting in all aspects of supporting and troubleshooting Evergreen library software. The ideal candidate will be a flexible, detail-oriented self-starter able to work well under pressure while maintaining a commitment to excellent customer service. Hours are 9-5 in our Norcross office with occasional after-hours work.

About Equinox Software Inc.

Founded by the original designers and developers, Equinox Software boasts a growing team of skilled developers and professionals who provide comprehensive services for Evergreen, the enterprise-grade, open source Integrated Library System (ILS). Evergreen provides back end services to libraries and library consortia. Visit http://www.esilibrary.com for more company information or http://www.evergreen-ils.org to learn more about Evergreen.

Equinox is in Norcross, GA, conveniently located just 20 miles northeast of metro-Atlanta.

Skills We Are Looking For:

Experience with administrating and troubleshooting  GNU/Linux operating systems in a command-line interface.
Experience providing email and telephone support to end-users using Microsoft Windows.
Experience with SQL, Javascript, and Perl.
Familiarity with public and/or academic library operations and standards.
Familiarity with Evergreen software and the open source culture a plus.

What We Have to Offer:

Competitive salary based upon experience.
Full company-paid medical, dental, and vision insurance; paid sick and vacation time; and a 401K plan with a matching company contribution.
A challenging environment with opportunities to expand and improve your skill sets.
A humane work environment staffed by dedicated professionals who share your values for excellence and customer service.

Applications will be accepted until the position is filled. Please send resume or c.v. with cover letter, three references, and compensation requirements to careers@esilibrary.com.